Returns & Refunds

Returns & Refunds

We want you to love your LumaGlow devices. If something isn't right, we're here to make it right.

30-Day Returns

You may return unused items in their original packaging within 30 days of delivery for a refund or exchange.

How to Start a Return

Visit our Contact Us page with your order number and reason for the return, and we'll send you instructions.

Refunds

Once we receive and inspect your return, your refund will be issued to your original payment method within 5–10 business days.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery and we'll replace it at no cost to you.